Office Policies

Notice to MAHV Patients and Visitors

MAHV prohibits bringing a pet (a domestic animal kept for pleasure or companionship) into MAHV-controlled buildings and premises, with the exception of service animals for a person with disabilities.

Service Animals

According to the Americans with Disabilities Act (ADA), a service animal is defined as “any animal individually trained to work or perform tasks for the benefit of an individual with a disability, including, but not limited to, guiding individuals with impaired vision, alerting individuals to an impending seizure or protecting individuals during one, and alerting individuals who are hearing impaired to intruders, or pulling a wheelchair and fetching dropped items.”

A person with a disability uses a service animal as an auxiliary aid. In compliance with the ADA, service animals are welcome in all buildings on company property and may attend any class, meeting or other event. There may be an exception to certain areas.

Requirements of service animals and their owners include:

  • All animals need to be immunized against rabies and other diseases common to that type of animal. All vaccinations must be current.
  • Animals must wear a rabies vaccination tag.
  • All dogs must be licensed per state law.
  • Service animals must wear an owner identification tag (which includes the name and phone number of the owner) at all times.
  • Animals must be in good health.
  • Animals must be on a leash, harness or other type of restraint at all times, unless the owner/partner is unable to retain an animal on leash due to a disability.
  • The owner must be in full control of the animal at all times. The care and supervision of the animal is solely the responsibility of the owner/partner.

Reasonable behavior is expected from service animals while on company property. The owners of disruptive and aggressive service animals may be asked to remove them from MAHV facilities. If the improper behavior happens repeatedly, the owner may be told not to bring the service animal into any facility until the owner takes significant steps to mitigate the behavior.

Cleanliness of the service animal is mandatory. Consideration of others must be taken into account when providing maintenance and hygiene of service animals. The owner/partner is expected to clean and dispose of all animal waste.